Update on OBSD-11786 and OBSD-11922 Downtime

Description

Danske Bank is currently experiencing problems with both AIS and PIS APIs which are currently unavailable. Our IT team are actively investigating the issue.

Further communication will be sent once the issue has been resolved.

Issue – sporadic timeouts from Payment Aggregator side. The cause - Cisco compute fabric interconnector issue in DK1 on an ESXi host seem to be it - although the impacted servers were on different machines.

Customer Impact – Authorization, Consents, AIS, PIS,CoF services experienced degradation.

TPP Impact – active consents were under 33 different TPP entries.

Volume of customers impacted (circa) – around 4000 active consents available, likely 1200 out of those impacted directly.

Status

Assignee

Unassigned

Reporter

Service Desk

End Date and Time

Oct 29, 2019, 1:11 PM

Service Desk Reference

OBSD-11944

API

AIS/PIS

ASPSP

Start Date and Time

Oct 28, 2019, 11:14 AM
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