HSBC LOGIN SCREEN NOT LOADING

Description

We are seeing an issue where in when we(TPP) are redirecting the PSU to the HSBC login screen , the PSU is not able to see the HSBC login page.

We are seeing this issue across BROWSER and APP to APP journey.

DETAILS OF TRANSACTION :-
--------------------------------
We are forming this HSBC REDIRECT URL :-

https://openbanking.hsbc.com/open-banking/v1.1/authorize?client_id=REMOVED&response_type=code%20id_token&scope=payments%20openid&redirect_uri=https://lpcore.natwestpayit.com/oidc&state=jhQR8lxXhLDdMWyg68efyMWCCR6R0r3m&nonce=nakGJ5xHDrRzdPkH63RYmAERRVlLc0Bh&request=eyJraWQiOiJRbmk5bUdXRk9Fakxxd2tCaDl6dEphM2hfeHciLCJhbGciOiJQUzI1NiJ9.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.CP5VtLYnQnUbhQdpv_6rSGes1hJLnpi8VvFXRoAdOd_FCApiACLIHkrjUj1T_pyL3KPyfXzs_m2Eg5qgvxlaU1din_WB8aS1pKnaN8coF8-yIR3a2sPB7shm0Mx4ylwzNt6Ze9sbGIkCWQM94ZyXKjbU2APdcmSj5CJYnwTPyoHcGSEpq0sVjnGI4FktGYgaMG0FV51ssQNqQaHavEK0fMIAPY3NgJRayoe3fOkggmWyhMUwXHUVYdwQhmQcyBMAiBivGEDJ7f-d_fY_SgdKVOS6RgSnuw6lTbo8rVQ44rDDnNsJlJWlr7Nn5v1meHWuO1ci5pCcQ45v4ffArNKycQ

x-fapi-interaction-id=[8779e01b-7417-499b-8f76-5b5f37074391]
InstructionIdentification :28e307e2705d4213b18f8f7059ed90d5
EndToEndIdentification : zsu5oxhn2jcytfm8g5jac

URLS we are USING
--------------------------
Consent URL - https://private.api.hsbc.com/open-banking/v3.1/pisp/domestic-payment-consents

"wellKnownEndPoint": "https://developer.hsbc.com/.well-known/openid-configuration"

Authorisation endpoint : https://openbanking.hsbc.com/open-banking/v1.1/authorize

An APP to APP journey screen print for HSBC app is attached with this ticket.

Can HSBC look at the issue and update us

Technical Impact

None

Workaround

None

Resolution Notes

None

Impact Assessment

None

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-11951

ASPSP

Query Type

None

Created (Original)

Nov 05, 2019, 11:22 AM

TPP Impact

None

TPP

OB Environment

Production

Business Impact Severity

None

Share

Yes
Configure