Increase in rejected payments

Description

Hi,

We are seeing an increase in payments with Barclays being rejected, and within the last hour have not seen any successful payments (an unusual sign).

This appears to have started after we made a change on our side, whereby we no longer set the 'RemittanceInformation' information field, and instead use the 'EndToEndIdentification' field in place of the 'Reference' field within the remittance information.

Some example payment submission IDs from today:

  • e79891bd0075a282d1ee8096e576fab2cdb9052e

  • 2d55a62eaaa607006fc4702edf2db0dce93fa284

  • fbe4e93213641ef29bc88be9365f51936f220a1f

  • 65ff04fb2e5f4d3633d5841ddb09869f98f65305

  • 5df258403d212e6214289d23015a319508602098

Could you please investigate this and tell us if Barclays is having trouble handling this change.

Thanks,
Michael

Technical Impact

Increase in payment submissions attempts being rejected by the ASPSP.

Workaround

None

Resolution Notes

None

Impact Assessment

Customers unable to authorise and complete payments.

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-11979

ASPSP

Query Type

None

Created (Original)

Nov 06, 2019, 12:10 PM

TPP Impact

None

OB Environment

None

Business Impact Severity

Level 1

Share

Yes
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