PISP: Critical Barclays 500 error

Description

Hi,

We have a critical error, received by a live customer when trying to submit a payment with Barclays Business.

After the user has authorized the payment, when we submitted the payment, we received a 500 error from Barclays. The worrying thing about this is that the payment actually went through. This error is also intermittent - We have successfully submitted payments via Barclays Business multiple times, and their have been no changes to our code base.

The full response log is included below:

HTTP/1.1 500 Server Error
Connection: close
Content-Length: 136
Cache-Control: no-cache, no-store, must-revalidate
Content-Type: application/json;charset=ISO-8859-1
Date: Wed, 06 Nov 2019 12:55:09 GMT
Referrer-Header: no-referrer
Server: Apache
Set-Cookie: 09cc08b965e567968f2b5dc4f6ea9dcf=486d2956bfca1352c0bea5ae266732d1;path=/;HttpOnly;Secure
Strict-Transport-Security: max-age=31536000; includeSubDomains
X-Application-Context: zuul-gatewayrod:4f4013a4a249cd8ccdf7d54abf9216f4
X-Content-Type-Options: nosniff
X-Download-Options: noopen
X-Frame-Options: DENY
X-Jws-Signature: 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..aLL-CAQ4v3vH8o4NH9cY5Pd6lsQtT7wz9O5JiVvR_yvSoUaU91xT7qi5rfY5YZdzhetvyQAjn1oU15v7o5-TyDu_OYNsPBBWczK_C-QQHY6uDTWGHVMxJ6iAb3fCZSBnU8jvMshTv03fEeQgiHpuaAXrPTJG-gkQw1l3897tEg5Y-IpnLseTLd9M3a0DhH-6ZwKDwNEo-3RPh5Qxz0g77U06y7lfCGOEpE_hkFujHaZJQqofVgxJrtIadj7SEoaq69sic6YV4KDhkEewBOVUmbsewzzZ6fgGbjhUFTnxjfuDaKJe6oPqNWWtrFVJ0btr_q9gc8MSZRr0iMU23BUAgQ
X-Xss-Protection: 1; mode=block

{"errors":[{"id":"9a63c439-c2ca-46fd-8c15-9e801a9f2176","code":"ZP_ISE_001","title":"Internal Server Error","detail":"Read timed out"}]}

Technical Impact

No payment details received, but a live payment has still been submitted. We are unable to retrive details of the payment object (status etc), and we have shown our user an error page, when the payment has still gone through.

Workaround

None

Resolution Notes

None

Impact Assessment

Critical failure.

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-11987

ASPSP

Query Type

None

Created (Original)

Nov 06, 2019, 2:39 PM

TPP Impact

None

TPP

OB Environment

None

Business Impact Severity

Level 1

Share

Yes
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