Barclays Business: Missing business accounts

Description

Hi,

A user has been attempting to connect their Barclays Business accounts, but has only been presented with their personal account during authorization (see screenshot). Is this because the user's business accounts are unsupported? If that's the case, could you please let me know which business account types are supported, so that I can pass the information on to our users? Here are request details for this user:

date: Tue, 29 Oct 2019 16:43:32 GMT
x-fapi: ee5d7e60-94a6-498c-b019-641371397673
ConsentId: BARCLAYS-A-10000001482046

The user has stated that they can view both their personal and business accounts on the Barclays website (https://bank.barclays.co.uk/olb/authlogin/loginAppContainer.do#/authentication) under the same set of credentials.

Thanks for your help!

Best,
Nicole
Plaid team

Technical Impact

User cannot access their Barclays Business accounts.

Workaround

None

Resolution Notes

None

Impact Assessment

One reporting user.

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-12023

ASPSP

Query Type

None

Created (Original)

Nov 08, 2019, 11:16 AM

TPP Impact

None

OB Environment

None

Business Impact Severity

Level 1

Share

Yes
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