PISP: HSBC 504 error

Description

Hi,

When trying to create a payment consent with HSBC, we received a 504 error. The error appears to be intermittent. A full log of the response is below:

HTTP/1.1 504 Gateway Timeout
Connection: close
Content-Length: 41
Content-Type: application/json
Date: Sat, 16 Nov 2019 00:05:47 GMT
Server: nginx
Strict-Transport-Security: max-age=31536000; includeSubDomains
Via: 1.1 2d6af3776c34132f3eb21a362bdd0a84.cloudfront.net (CloudFront)
X-Amz-Apigw-Id: DOaBvFgIjoEFaZQ=
X-Amz-Cf-Id: 1qAAZaHWE_PMgAexaxENfwI204_xs3Sh7ToBTk7c9c0UTksi6LJHMg==
X-Amz-Cf-Pop: DUB2-C1
X-Amzn-Requestid: 81068c68-6ab4-4253-a837-4d8ff48ac45d
X-Amzn-Trace-Id: Root=1-5dcf3d3e-9c7dcc0da936c9382f2179ca
X-Cache: Error from cloudfront

{"message": "Endpoint request timed out"}

Regards,
Tom.

Technical Impact

User unable to intiate payment, failed user journey

Workaround

None

Resolution Notes

None

Impact Assessment

User unable to intiate payment, failed user journey

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-12261

ASPSP

Query Type

None

Created (Original)

Nov 19, 2019, 12:38 PM

TPP Impact

None

TPP

Issue Summary

None

OB Environment

None

Business Impact Severity

Level 1

Share

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