Nationwide: High rates of 500 errors on calls to /transactions endpoint

Description

Hi,

We're seeing a very high rate of 500 errors when we call the /transactions endpoint to retrieve transaction data for Nationwide accounts. This issue is widespread among our users.

Here's an example. Our request:

GET /open-banking/v3.1/aisp/accounts/OyfiZIZeSaXrtcnkpDlwq1JIQteROdKkNn8O4Z58/transactions?fromBookingDateTime=2018-05-18T00%3A00%3A00&toBookingDateTime=2018-11-18T23%3A59%3A59 HTTP/1.1
Authorization: Bearer ZNIC3TFwXo0tc1QACpqf7yhWdGzs
x-fapi-financial-id: 0015800000jf8aKAAQ
cookie: TS017d9441=0173a376556184ec2cd8f4acd210f6f56fa8acb7088f5adc44babd3d95f006605806b4ed5b1474c4fca7061c4d24fc4235506bc6f6
accept: application/json

Response:

HTTP/1.1 500
date: Sun, 17 Nov 2019 23:35:57 GMT
content-type: application/json
connection: keep-alive
set-cookie: TS017d9441=0173a376556184ec2cd8f4acd210f6f56fa8acb7088f5adc44babd3d95f006605806b4ed5b1474c4fca7061c4d24fc4235506bc6f6; Path=/; Domain=.api.nationwide.co.uk
transfer-encoding: chunked

{
"Code": "500",
"Id": "29c2fa23-818f-4fe1-9a1f-92c00389a55c",
"Message": "An error has occurred. Please see the details in the 'Errors' array for further detail",
"Errors": [{
"ErrorCode": "UK.OBIE.UnExpectedError",
"Message": "An unexpected error within the system has been identified. Please try again and if you continue to receive this error contact Nationwide for further assistance.",
"Url": "https://www.openbanking.org.uk/"
}]
}

Could you please look into what is causing these errors? I'm happy to provide additional examples if needed.

Thank you!
Nicole
Plaid team

Technical Impact

Hitting many 500 errors while requesting transaction data – unable to retrieve data.

Workaround

None

Resolution Notes

None

Impact Assessment

This is affecting upwards of 100 Plaid users per week.

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-12273

ASPSP

Query Type

None

Created (Original)

Nov 19, 2019, 3:53 PM

TPP Impact

None

Issue Summary

Nationwide: High rates of 500 errors on calls to /transactions endpoint

OB Environment

None

Business Impact Severity

Level 1

Share

Yes
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