Santander - Consent Journey issues (possibly just Safari users)

Description

We had a few reports yesterday (21st Nov) and today (22nd Nov) of some users not being able to get through the Santander consent journey.

From investigations our end, it looks to be a problem when using Safari.

Please can you update us as soon as possible on this.

Technical Impact

Safari users seem to be impacted.

Workaround

Chrome seems to be working (from what we have seen) and the Santander App (for mobile users with the app). We are advising our customers to get their customers to use Chrome however is not ideal and or convenient for most customers.

Resolution Notes

None

Impact Assessment

Santander customers are seeing issues while on the Santander consent journey.

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-12341

ASPSP

Query Type

None

Created (Original)

Nov 22, 2019, 1:59 PM

TPP Impact

None

TPP

Issue Summary

Santander - Consent Journey issues (possibly just Safari users)

OB Environment

None

Business Impact Severity

Level 1

Share

Yes
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