First direct bank Access token failed

Description

Hi Team,

One of customer request failed for access token call before domestic payment call. Can you please let us know why this request got failed.

access_token_authcode_request=BaseRequest{url='https://private.api.firstdirect.com:443/open-banking/v1.1/token', headers=Authorization: Basic YzkxYWI3OWQtNDcyOS00MDFkLWIxNzYtN2EyNDhjNGZhNWI5OmEyM2UwMzM0LThhNzItNGZiZi1iNGM0LThmYjkzZGRjMjlhMA==
Content-Type: application/x-www-form-urlencoded

HttpStatusCode=500, StatusMessage =Internal Server Error, response_payload={"description":"Internal Server Error"}, response_headers=Server = nginx;Date = Sat, 23 Nov 2019 19:08:57 GMT;Content-Type = application/json; charset=utf-8;Content-Length = 39;Connection = keep-alive;x-amzn-RequestId = 814b9bfd-b146-4aa2-872f-a1b66f736642;X-XSS-Protection = 1; mode=block;Strict-Transport-Security = max-age=31536000; includeSubDomains;X-Frame-Options = SAMEORIGIN;x-amz-apigw-id = DoGG_FqODoEFpiQ=;X-Content-Type-Options = nosniff;X-Amzn-Trace-Id = Root=1-5dd983c6-8ac9f6961ed59c3c264606ec;X-Cache = Error from cloudfront;Via = 1.1 a9b2260e7964d946bfaccecd2e947939.cloudfront.net (CloudFront);X-Amz-Cf-Pop = DUB2-C1;X-Amz-Cf-Id = MoP0TEOIcbzG1ytQAMgPoC3r8_kp8unP5jutqcOSAPzQti28WhEMRA==;Strict-Transport-Security = max-age=31536000; includeSubDomains;

Technical Impact

Access token API failed before domestic payment api call

Workaround

None

Resolution Notes

None

Impact Assessment

User transaction could not completed because of this failure

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-12351

ASPSP

Query Type

None

Created (Original)

Nov 23, 2019, 11:21 PM

TPP Impact

None

TPP

Issue Summary

First direct bank Access token failed

OB Environment

None

Business Impact Severity

Level 1

Share

Yes
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