Barclays app auth OBA28 error

Description

A customer is attempting to authorise a Barclays account, but is getting an error OBA28 in their Barclays app (they are logged in to it):

OBA28
Something went wrong! Sorry, we aren't able to carry out your request at the moment. Please try again later.

We successfully setup an Account Access Consent, the user is redirected to the app, gets the error, and that's the end of the flow.

An example consent where this happened would be ConsentId (intent):

Technical Impact

No continuation of consent flow after redirection to app.

Workaround

It's possible that web-to-web flow would work, but customer has not tried this yet, and a working app flow should be a better experience.

Resolution Notes

None

Impact Assessment

Customer is unable to add their account(s).

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-12364

ASPSP

Query Type

None

Created (Original)

Nov 25, 2019, 12:29 PM

TPP Impact

None

TPP

Issue Summary

None

OB Environment

None

Business Impact Severity

Level 2

Share

Yes
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