Hi Santander Team,
We would like to confirm whether payment was made out to the merchant for the below transactions:
Payment Submission Id: 83af676f-1d45-4225-993d-5c32d40825cb
Amount: 200 GBP
Also, kindly let us know if the money was moved to the receiver bank account and please provide the last 4 numbers of the receiver bank account and sort code so we can compare with our logs.
We are getting enquiries from the merchant, that this payment never arrived on their bank account.