Query regarding AcceptedSettlementCompleted

Description

Hi Santander Team,

We would like to confirm whether payment was made out to the merchant for the below transactions:
Payment Submission Id: 83af676f-1d45-4225-993d-5c32d40825cb
Timestamp:2019-11-23T10:35:13.013+0000
Amount: 200 GBP
Also, kindly let us know if the money was moved to the receiver bank account and please provide the last 4 numbers of the receiver bank account and sort code so we can compare with our logs.

Thanks,
Ram

Technical Impact

We are getting enquiries from the merchant, that this payment never arrived on their bank account.

Workaround

None

Resolution Notes

None

Impact Assessment

high

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-12398

ASPSP

Query Type

None

Created (Original)

Nov 26, 2019, 6:52 PM

TPP Impact

None

TPP

Issue Summary

None

OB Environment

None

Business Impact Severity

Level 1

Share

Yes
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