Ulster Bank: "Sorry, you don't have any valid accounts" for Bankline users

Description

Hi,

We've received a report from a Bankline user that they're hitting a "Sorry, you don't have any valid accounts" error message (screenshot attached) while attempting to connect their accounts, even though they have 4 active Bankline accounts (including 2 current accounts). The user is selecting the "Bankline" option while attempting to connect their accounts. Here are request details:

"ConsentId": "1d4967489e8142eda56277b11fa7afe1",
x-rbs-interaction-id: 47a891c1-da99-4709-a172-3e1bf47defb1
date: Mon, 25 Nov 2019 16:39:28 GMT

Could you please look into why they're receiving this error?

Thanks!
Nicole
Plaid team

Technical Impact

A user cannot connect their account.

Workaround

None

Resolution Notes

None

Impact Assessment

1 user has reported this so far.

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-12399

ASPSP

Query Type

None

Created (Original)

Nov 26, 2019, 7:04 PM

TPP Impact

None

Issue Summary

Ulster Bank: "Sorry, you don't have any valid accounts" for Bankline users

OB Environment

None

Business Impact Severity

Level 1

Share

Yes
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