We've received a report from a Bankline user that they're hitting a "Sorry, you don't have any valid accounts" error message (screenshot attached) while attempting to connect their accounts, even though they have 4 active Bankline accounts (including 2 current accounts). The user is selecting the "Bankline" option while attempting to connect their accounts. Here are request details:
date: Mon, 25 Nov 2019 16:39:28 GMT
Could you please look into why they're receiving this error?
A user cannot connect their account.
1 user has reported this so far.