Nationwide 500 Error 2 Hour Timeout

Description

Nationwide experienced a 2 hour window of API failures ranging between 60 and 100%

Technical Impact

Nationwide had a 500 error this morning for nearly 2 hours ranging for 60% -100% failure rate on API calls. We think this may have caused anyone who attempted to migrate to OB to not be able to pull transactions. API call time peaked at 20 seconds.

Workaround

None

Resolution Notes

None

Impact Assessment

Timeout that may have affected pulling customer transactions through. Nothing was put up on the transparency calendar

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-12415

ASPSP

Query Type

None

Created (Original)

Nov 27, 2019, 11:42 AM

TPP Impact

None

Issue Summary

None

OB Environment

None

Business Impact Severity

Level 2

Share

Yes
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