Santander token endpoints throwing invalid response

Description

A customer is trying to connect and we are hitting

Error: https://openbanking-ma.santander.co.uk/sanuk/external/open-banking/openid-connect-provider/v1/oauth2/token

We are receiving { "error":"invalid_grant" } from the response.

The customers have tried many times and getting the same issue.

Example timestamp: 2020-01-09T07:53:18.061Z

Successful calls were happening yesterday evening from our end, nothing has changed from our end overnight.

Unclear if this is a system issue / incident at Santander

Technical Impact

Customers unable to link their bank account

Workaround

None

Resolution Notes

None

Impact Assessment

As above

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-12927

ASPSP

Query Type

None

Created (Original)

Jan 09, 2020, 8:51 AM

TPP Impact

None

TPP

Issue Summary

Santander token endpoints throwing invalid response

OB Environment

None

Business Impact Severity

Level 1

Share

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