Payment keeps of getting rejected

Description

We have a client that is trying to make a payment via OB but each time we try and initiate the status comes back as rejected.

The end-user has reached out to Barclays and the support team can not find any obvious reason why the payment is being rejected.

Technical Impact

Barclays Payment Id: BARCLAYS-P-10000000200970

fapiInteractionId's associated with the payment:

07b03ec9-30dc-4643-b8d3-4ac3c9e9206c, Jan 6, 2020 @ 13:25:43.147
91693285-10e6-4a87-b8df-0facc822ee66, Jan 6, 2020 @ 13:25:48.867

Workaround

None

Resolution Notes

None

Impact Assessment

This is stoping the end-user from initiating payments.

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-12947

ASPSP

Query Type

None

Created (Original)

Jan 10, 2020, 8:54 AM

TPP Impact

None

TPP

Issue Summary

Payment keeps of getting rejected

OB Environment

None

Business Impact Severity

Level 2

Share

Yes
Configure