[Barclays] Connection issue with Barclays Business accounts

Description

Hey team,

Could you please let us know if there is an issue with Barclays Business accounts as it is disappearing from the OB list when 2FA is enabled using app-to-app?

Please find here the client issue:

​"The customer has the Barclays mobile app (I’m afraid I don’t know the device) and is able to use this to view other Barclays business accounts, and connect these using Truelayer. However, the account where 2 step verification has been introduced is no longer visible to select in the mobile app. The user is able to access the Barclays account with 2 step verification when logging into the Desktop site. The Mobile app uses a 5 digit passcode to access accounts, the desktop uses a different log in method."

Could you please have a look at it and let us know?

Many thanks for your help!

Kind regards,
Hind.B

Technical Impact

None

Workaround

None

Resolution Notes

None

Impact Assessment

None

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-12971

ASPSP

Query Type

None

Created (Original)

Jan 10, 2020, 4:47 PM

TPP Impact

None

TPP

Issue Summary

[Barclays] Connection issue with Barclays Business accounts

OB Environment

Other

Business Impact Severity

None

Share

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