App-to-app auth flow freeze.

Description

App-to-app auth flow ends with an apparently frozen login screen in the Santander app on iOS 13.3.

Technical Impact

Enduser is unable to complete consent flow and is stuck on Santander
Client is then unable to gain access to end-user data

Workaround

None

Resolution Notes

None

Impact Assessment

Phone: iPhone 6s
Last attempt: 01/01/20 8.50 pm GMT

Phone: iPhone 11 Pro Max
Last attempt: 31st December, 6.19AM

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-13045

ASPSP

Query Type

None

Created (Original)

Jan 14, 2020, 5:50 PM

TPP Impact

None

TPP

Issue Summary

App-to-app auth flow freeze.

OB Environment

None

Business Impact Severity

Level 2

Share

Yes
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