Unable to action a consent with M&S Bank (HSBC)

Description

We are trying to obtain a consent with M&S Bank using a live account but the process is failing. This was originally raised with HSBC on the 11th November but remains unresolved.

We have sent various debug information from the failure on the online banking site but currently awaiting a resolution. Latest from HSBC support desk: Sorry to delay to reply.
Our b/e team is working on the fix for the issue, and it's planned to be done on Jan. We will update you once there is a concrete date.

Thanks,
Ivan,
Open Banking Service Desk
ivan.h.p.ye@hsbc.com

Technical Impact

We are unable to use any of the open banking services provided by M&S Bank

Workaround

none

Resolution Notes

None

Impact Assessment

Prevents Yapily providing Monitoring statistics as we can't initiate a live consent to exercise the underlying end-points

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-13046

ASPSP

Query Type

None

Created (Original)

Jan 14, 2020, 6:32 PM

TPP Impact

None

TPP

Issue Summary

Unable to action a consent with M&S Bank (HSBC)

OB Environment

None

Business Impact Severity

Level 2

Share

Yes
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