Danske Bank downtime

Description

Please be advised of an incident late Friday / early Saturday night. Details:

1. ASPSP: Danske Bank
Start Date and Time: 07/02/2020 @ 23:35 GMT
End Date and Time: 08/02/2020 @ 01:49 GMT

2. API: AIS/PIS/CoF

3. Description:
• After the mandatory patching on a Payment Aggregator Database server SQL service failed to start automatically. Manually starting the SQL service resolved the issue.
• Customer Impact – All services experienced degradation, the availability of the service went down to 29% on average during the incident time.
• TPP Impact – active consents were under 38 different TPP entries.
• Volume of customers impacted (circa) – 7100 consents
• Anticipated time of fix if not yet known – N/A Service is back up

Assignee

Unassigned

Reporter

Service Desk

End Date and Time

Feb 08, 2020, 1:30 AM

Service Desk Reference

OBSD-13630

API

Other

ASPSP

Start Date and Time

Feb 07, 2020, 11:30 PM

Theme & Categorisation

None
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