Please be advised of an incident late Friday / early Saturday night. Details:
1. ASPSP: Danske Bank
Start Date and Time: 07/02/2020 @ 23:35 GMT
End Date and Time: 08/02/2020 @ 01:49 GMT
2. API: AIS/PIS/CoF
• After the mandatory patching on a Payment Aggregator Database server SQL service failed to start automatically. Manually starting the SQL service resolved the issue.
• Customer Impact – All services experienced degradation, the availability of the service went down to 29% on average during the incident time.
• TPP Impact – active consents were under 38 different TPP entries.
• Volume of customers impacted (circa) – 7100 consents
• Anticipated time of fix if not yet known – N/A Service is back up