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NatWest - Received blank screen during payment flow

Description

Payment attempt was undertaken on 01/08/19 @ 10:54

fapi id - 18CD103B-3265-4390-A55E-A609DD86140C

Customer attempt to make a payment from Barclays Mobile Banking - received a blank screen once through to NatWest, refreshed page, continued to enter credentials - press continue twice and received a page expired.

Please let me know if you need any further information to support investigation

Thanks

Technical Impact

None

Workaround

None

Resolution Notes

None

Impact Assessment

None

Status

Assignee

Unassigned

Reporter

Beejal Nagar

Reference

None

Service Desk Reference

OBSD-10199

ASPSP

Query Type

None

TPP Impact

Medium

TPP

Business Impact Severity

None

Share

Yes