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RBS - Payment failure within RBS Payment flow - "Something went wrong" message

Description

Attempted a Payment on 31 July 16:09

fapi ID - 48970D3F-BD96-4833-8DBD-258C1EFC8B36

Customer landed on RBS from Barclays Mobile Banking - took a long time to load - enter RBS credentials progressed through authorisation process and received the message "Sorry something went wrong. Couldn't redirect to Barclays app"

Customer did carry out around 10-15 successful payment during the period where this error was identified

Please let me know if any further information is required

Thanks

Technical Impact

None

Workaround

None

Resolution Notes

None

Impact Assessment

None

Status

Assignee

Unassigned

Reporter

Beejal Nagar

Reference

None

Service Desk Reference

OBSD-10198

ASPSP

Query Type

None

TPP Impact

Medium

TPP

Business Impact Severity

None

Share

Yes