[OBIE-746] Santander - Refresh Tokens responses containing { "error":"invalid_grant" } - JIRA

Santander - Refresh Tokens responses containing { "error":"invalid_grant" }

Description

On the 15th September 2019 between 9:30am and 10:24am we sent a number of refresh tokens that were not responded with an "httpCode":"500", "httpMessage":"Internal Server Error", "moreInformation":"OB-SEC-2010:Internal Server Error".

After that point all refresh token requests for these customers were erroring with an { "error":"invalid_grant" } meaning we are unable to access these customer's protected resources depited have authorised consent well within the 90 day window.

Technical Impact

Example: AccountRequestId - 75b9f620-10de-4ea4-9bbb-ef349f209b49

CreatedDate Source Dest Endpoint Message
2019-08-13 02:58:37.0980783 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: 3ebc03f
2019-08-13 02:58:37.3235674 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-13 02:58:37.3260513 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-13 02:58:37.8727908 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-13 02:58:37.9062800 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 970d6a4
2019-08-13 02:58:38.2604070 +01:00 SANTANDER SafetyNetCredit GetRefreshToken {"token_type":"Bearer","access
2019-08-13 02:58:38.2709284 +01:00 SafetyNetCredit SANTANDER Balance Accept: application/json
2019-08-13 02:58:40.6236219 +01:00 SANTANDER SafetyNetCredit Balance {"Data":{"Balance":[{"AccountI
2019-08-13 02:58:40.6403721 +01:00 SafetyNetCredit SANTANDER Balance Accept: application/json
2019-08-13 02:58:41.7956294 +01:00 SANTANDER SafetyNetCredit Balance {"Data":{"Balance":[{"AccountI
2019-08-13 08:31:27.4166613 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 475a4e0
2019-08-13 08:31:27.7412154 +01:00 SANTANDER SafetyNetCredit GetRefreshToken {"token_type":"Bearer","access
2019-08-13 12:10:40.8314768 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: 8b7564d
2019-08-13 12:10:41.0155016 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-13 12:10:41.0190349 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-13 12:10:41.8998722 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-13 12:10:41.9223455 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: f91e891
2019-08-13 12:10:42.2207355 +01:00 SANTANDER SafetyNetCredit GetRefreshToken {"token_type":"Bearer","access
2019-08-13 12:10:42.2293159 +01:00 SafetyNetCredit SANTANDER Balance Accept: application/json
2019-08-13 12:10:43.4936024 +01:00 SANTANDER SafetyNetCredit Balance {"Data":{"Balance":[{"AccountI
2019-08-13 12:10:43.5195460 +01:00 SafetyNetCredit SANTANDER Balance Accept: application/json
2019-08-13 12:10:44.9558836 +01:00 SANTANDER SafetyNetCredit Balance {"Data":{"Balance":[{"AccountI
2019-08-13 12:52:40.4373577 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 19ce357
2019-08-13 12:52:40.7423778 +01:00 SANTANDER SafetyNetCredit GetRefreshToken {"token_type":"Bearer","access
2019-08-13 21:32:10.0141848 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: 856665d
2019-08-13 21:32:10.1896909 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-13 21:32:10.1924959 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-13 21:32:10.8726361 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-13 21:32:10.8925431 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: b7c7487
2019-08-13 21:32:11.2190622 +01:00 SANTANDER SafetyNetCredit GetRefreshToken {"token_type":"Bearer","access
2019-08-13 21:32:11.2267590 +01:00 SafetyNetCredit SANTANDER Balance Accept: application/json
2019-08-13 21:32:12.3570753 +01:00 SANTANDER SafetyNetCredit Balance {"Data":{"Balance":[{"AccountI
2019-08-13 21:32:12.3706877 +01:00 SafetyNetCredit SANTANDER Balance Accept: application/json
2019-08-13 21:32:13.5619768 +01:00 SANTANDER SafetyNetCredit Balance {"Data":{"Balance":[{"AccountI
2019-08-14 05:57:34.1917666 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: 199beac
2019-08-14 05:57:34.3635475 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-14 05:57:34.3660729 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-14 05:57:35.9682980 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-14 05:57:35.9895074 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 85ad123
2019-08-14 05:57:36.3077915 +01:00 SANTANDER SafetyNetCredit GetRefreshToken {"token_type":"Bearer","access
2019-08-14 05:57:36.3153349 +01:00 SafetyNetCredit SANTANDER Balance Accept: application/json
2019-08-14 05:57:38.5866163 +01:00 SANTANDER SafetyNetCredit Balance {"Data":{"Balance":[{"AccountI
2019-08-14 05:57:38.6003614 +01:00 SafetyNetCredit SANTANDER Balance Accept: application/json
2019-08-14 05:57:39.9073066 +01:00 SANTANDER SafetyNetCredit Balance {"Data":{"Balance":[{"AccountI
2019-08-14 10:56:03.8657956 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 5b9313f
2019-08-14 10:56:04.2133334 +01:00 SANTANDER SafetyNetCredit GetRefreshToken {"token_type":"Bearer","access
2019-08-14 13:15:46.9980743 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: 0c565ac
2019-08-14 13:15:47.5585302 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-14 13:15:47.5614481 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-14 13:15:48.1085136 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-14 13:15:48.1310756 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: ad02485
2019-08-14 13:15:49.3807680 +01:00 SANTANDER SafetyNetCredit GetRefreshToken {"token_type":"Bearer","access
2019-08-14 13:15:49.4126593 +01:00 SafetyNetCredit SANTANDER Balance Accept: application/json
2019-08-14 13:15:51.7648196 +01:00 SANTANDER SafetyNetCredit Balance {"Data":{"Balance":[{"AccountI
2019-08-14 13:15:51.7821152 +01:00 SafetyNetCredit SANTANDER Balance Accept: application/json
2019-08-14 13:15:53.2339891 +01:00 SANTANDER SafetyNetCredit Balance {"Data":{"Balance":[{"AccountI
2019-08-14 18:42:10.5497370 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: 5ade8c1
2019-08-14 18:42:10.8717437 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-14 18:42:10.8750220 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-14 18:42:11.7855803 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-14 18:42:11.8068352 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 72692d5
2019-08-14 18:42:12.1199145 +01:00 SANTANDER SafetyNetCredit GetRefreshToken {"token_type":"Bearer","access
2019-08-14 18:42:12.1281328 +01:00 SafetyNetCredit SANTANDER Balance Accept: application/json
2019-08-14 18:42:13.2514642 +01:00 SANTANDER SafetyNetCredit Balance {"Data":{"Balance":[{"AccountI
2019-08-14 18:42:13.2648951 +01:00 SafetyNetCredit SANTANDER Balance Accept: application/json
2019-08-14 18:42:14.4703755 +01:00 SANTANDER SafetyNetCredit Balance {"Data":{"Balance":[{"AccountI
2019-08-14 18:42:33.9054427 +01:00 SafetyNetCredit SANTANDER Transaction Accept: application/json
2019-08-14 18:42:36.0102594 +01:00 SANTANDER SafetyNetCredit Transaction {"Data":{"Transaction":[{"Acco
2019-08-15 05:52:14.3443653 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: dcb5ea7
2019-08-15 05:52:14.4150597 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: ec1d922
2019-08-15 05:52:14.4833029 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: bbad179
2019-08-15 10:17:22.4949876 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: ce93079
2019-08-15 10:17:22.7771769 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-15 10:17:22.7915128 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-15 10:17:23.6949933 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-15 10:17:23.7201953 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: a1c85b4
2019-08-15 10:17:23.8924072 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "httpCode":"500", "httpMessage":"Internal Server Error", "moreInformation":"OB-SEC-2010:Internal Server Error" }
2019-08-15 10:17:23.9103527 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: f3cf1c7
2019-08-15 10:17:23.9859338 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-15 11:01:33.2933350 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: aca6a86
2019-08-15 11:01:33.3693234 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-15 11:24:16.7278766 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 4b6846e
2019-08-15 11:24:16.7998251 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-15 18:07:54.5652827 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: 8ec3aab
2019-08-15 18:07:54.7673543 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-15 18:07:54.7726089 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-15 18:07:55.4904316 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-15 18:07:55.5171775 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 08916c8
2019-08-15 18:07:55.5829612 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-15 18:07:55.6064019 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: d122f22
2019-08-15 18:07:55.8067727 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-15 18:08:16.5629638 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 233301a
2019-08-15 18:08:16.6280752 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-16 03:17:41.2979929 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: 5429e75
2019-08-16 03:17:42.6009325 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-16 03:17:42.6040660 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-16 03:17:43.0877536 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-16 03:17:43.1069180 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 5168d02
2019-08-16 03:17:43.1736007 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-16 03:17:43.1876796 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: f963f52
2019-08-16 03:17:43.2692059 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-16 08:55:03.4415848 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: d53fdf0
2019-08-16 08:55:03.5160210 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-16 12:18:21.8529349 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: 7bdda5e
2019-08-16 12:18:22.2110824 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-16 12:18:22.2298069 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-16 12:18:22.8044059 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-16 12:18:22.8257230 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 39a63f3
2019-08-16 12:18:22.9900938 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-16 12:18:23.0064204 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: a47833d
2019-08-16 12:18:23.0750048 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-16 13:09:19.9308333 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: c7e7de5
2019-08-16 13:09:20.0444282 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-16 20:00:17.2256628 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: 74116c1
2019-08-16 20:00:17.4232630 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-16 20:00:17.4293792 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-16 20:00:17.8838643 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-16 20:00:17.9237976 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 16d4ecd
2019-08-16 20:00:18.1102424 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-16 20:00:18.1303435 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: c3eb25e
2019-08-16 20:00:18.2898824 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-16 20:00:46.7365093 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 84147eb
2019-08-16 20:00:46.8154216 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-17 04:59:57.5665131 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: 50f438e
2019-08-17 04:59:57.7451186 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-17 04:59:57.7477069 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-17 04:59:59.0589351 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-17 04:59:59.0925182 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 4ba21af
2019-08-17 04:59:59.1587287 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-17 04:59:59.1953362 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 06cfb48
2019-08-17 04:59:59.2636738 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-17 10:26:23.3715465 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: e6409ae
2019-08-17 10:26:23.4714699 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-17 12:50:54.6876897 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: c590d50
2019-08-17 12:50:54.9885508 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-17 12:50:55.0034950 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-17 12:50:55.4938052 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-17 12:50:55.5157920 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: fd9e9d6
2019-08-17 12:50:55.5852974 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-17 12:50:55.6018339 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 49ae627
2019-08-17 12:50:55.6681569 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-17 13:22:38.9427953 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 3105d6f
2019-08-17 13:22:39.0265215 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-17 22:03:17.0706504 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: 21c4261
2019-08-17 22:03:18.2142899 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-17 22:03:18.2171872 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-17 22:03:18.7150315 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-17 22:03:18.7358307 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 5bfdcee
2019-08-17 22:03:18.8012385 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-17 22:03:18.8165708 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 1fafda5
2019-08-17 22:03:18.9834647 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-17 22:03:30.7164298 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 25291b8
2019-08-17 22:03:30.7892130 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-18 02:35:33.2042249 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: be0b970
2019-08-18 02:35:33.3672571 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-18 02:35:33.3695888 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-18 02:35:33.9760922 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-18 02:35:33.9974382 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 431ca3b
2019-08-18 02:35:34.0769202 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-18 02:35:34.0935872 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 19f962c
2019-08-18 02:35:34.1582445 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-18 08:02:51.1831098 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 73e847b
2019-08-18 08:02:51.3694056 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-18 11:57:21.1367384 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: cbf7340
2019-08-18 11:57:21.3507179 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-18 11:57:21.3534119 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-18 11:57:21.8826630 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-18 11:57:21.9040188 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 2e155bb
2019-08-18 11:57:21.9779465 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-18 11:57:21.9947351 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 0a6f0f6
2019-08-18 11:57:22.0624654 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-18 12:20:49.4363401 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: ea4533a
2019-08-18 12:20:49.5038233 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-18 18:25:18.0407398 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: 984e773
2019-08-18 18:25:18.2768339 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-18 18:25:18.2793411 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-18 18:25:18.8399419 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-18 18:25:18.8700293 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 8ee69fc
2019-08-18 18:25:18.9555776 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-18 18:25:18.9937370 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: e8bee58
2019-08-18 18:25:19.0556699 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-18 18:25:41.8695862 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 060b555
2019-08-18 18:25:41.9408341 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-19 04:53:29.9917779 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: 61ec96c
2019-08-19 04:53:30.2032500 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-19 04:53:30.2152708 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-19 04:53:30.7774779 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-19 04:53:30.8026877 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 1ee6999
2019-08-19 04:53:30.8715491 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-19 04:53:30.9025689 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 266950c
2019-08-19 04:53:30.9758022 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-19 09:52:28.6122207 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 10f8ef6
2019-08-19 09:52:28.6906648 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-19 10:17:44.9491143 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: f121c91
2019-08-19 10:17:45.1152661 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-19 10:17:45.1184435 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-19 10:17:46.9512581 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-19 10:17:46.9754615 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 4815488
2019-08-19 10:17:47.0532917 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-19 10:17:47.0688569 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 8ae1d9b
2019-08-19 10:17:47.2194782 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-19 11:30:35.2607220 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 3cd28f2
2019-08-19 11:30:35.3437207 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-19 19:08:27.4691517 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: b19a06b
2019-08-19 19:08:27.6416887 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-19 19:08:27.6568466 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-19 19:08:29.6446242 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-19 19:08:29.6818490 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 9c8a232
2019-08-19 19:08:29.8454007 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-19 19:08:29.8604088 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 7866a06
2019-08-19 19:08:30.0247370 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-19 19:08:55.4640027 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: bce2e63
2019-08-19 19:08:55.5311504 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-20 03:54:00.6768361 +01:00 SafetyNetCredit SANTANDER GetAccessToken x-fapi-interaction-id: 989127a
2019-08-20 03:54:00.8627645 +01:00 SANTANDER SafetyNetCredit GetAccessToken {"token_type":"Bearer","access
2019-08-20 03:54:00.8698462 +01:00 SafetyNetCredit SANTANDER GetAccountRequest Accept: application/json
2019-08-20 03:54:01.3447013 +01:00 SANTANDER SafetyNetCredit GetAccountRequest Authorised
2019-08-20 03:54:01.4434278 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 6d1c31b
2019-08-20 03:54:01.5486532 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-20 03:54:01.5938410 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 5e87e0f
2019-08-20 03:54:01.7573607 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }
2019-08-20 09:29:50.2247065 +01:00 SafetyNetCredit SANTANDER GetRefreshToken x-fapi-interaction-id: 8de482b
2019-08-20 09:29:50.2916785 +01:00 SANTANDER SafetyNetCredit GetRefreshToken { "error":"invalid_grant" }

Workaround

N/A

Resolution Notes

None

Impact Assessment

Hundreds of customers effected and this is complete block out for our service without prior warning to the customer. In order for us to regain connection requires customer action.

Status

Assignee

Unassigned

Reporter

Beejal Nagar

Reference

None

Service Desk Reference

OBSD-10428

ASPSP

Query Type

None

TPP Impact

Medium

OB Environment

None

Business Impact Severity

Level 3

Share

Yes