[OBIE-750] [RBS/Natwest] Cards intermittently not being returned - JIRA

[RBS/Natwest] Cards intermittently not being returned

Description

Hi,

We've had a couple of complaints of some cards not being returned at all by your API and then eventually they come back.

Here are some examples:
fapiInteractionId - timestamp
c516874c-67b7-475e-b1ac-b8c88bd8b4f2 August 19th 2019, 15:11:50.022
4494edb1-ddbb-44b1-a201-a85357602f12 August 19th 2019, 14:18:59.916

Could this outage be related? https://www.theguardian.com/business/2019/aug/20/natwest-rbs-users-credit-card-glitch-outage

I appreciate your help.

Best,
Joao

Technical Impact

None

Workaround

None

Resolution Notes

None

Impact Assessment

None

Status

Assignee

Unassigned

Reporter

Beejal Nagar

Reference

None

Service Desk Reference

OBSD-10440

ASPSP

Query Type

None

TPP Impact

Medium

TPP

OB Environment

None

Business Impact Severity

None

Share

Yes