[OBIE-760] HSBC - Account-Requests Endpoint Taking over 60 Seconds to Return - JIRA

HSBC - Account-Requests Endpoint Taking over 60 Seconds to Return

Description

Hi HSBC and Ob,

Our monitoring is showing several requests to the account-requests endpoint taking over 60s to return.

As an example today at 06:31:47 AM GMT, a call to the balances endpoint took over 60s to return.

Request URL:

https://private.api.business.hsbc.com/open-banking/v2.0/account-requests

Here are another couple of examples where it took over 60s:

Date:
23/08/2019, 07:32:46 AM GMT

Request URL:
https://private.api.business.hsbc.com/open-banking/v2.0/account-requests

Date:
23/08/2019, 07:13:35 AM GMT

Request URL:
https://private.api.business.hsbc.com/open-banking/v2.0/account-requests

Performance wise we usually see on average ~1 second from HSBC

Is it possible to investigate these examples please? They seem incredibly high from the average.

Kind regards,

Carl

Technical Impact

None

Workaround

None

Resolution Notes

None

Impact Assessment

None

Status

Assignee

Unassigned

Reporter

Beejal Nagar

Reference

None

Service Desk Reference

OBSD-10501

ASPSP

Query Type

Read/Write

TPP Impact

Medium

TPP

OB Environment

None

Business Impact Severity

None

Share

Yes