[OBIE-810] Wrong Credentials when trying to log in - JIRA

Wrong Credentials when trying to log in

Description

_emphasized text_We have had a number of our clients report that they have been unable to log in using the HSBC login flow.

When using the Open Baking flow the user credentials are not excepted but the same credentials work for Internet Banking.

Could you please explain why this is happening?

Below shows screenshots of what the user sees. They are asked for a username and security code, which results in the error message.

When using Internet Banking the end-user is asked for a username, memorable word and security code. Login is successful, could this be the reason why?

Any light you can share would be greatly appreciated.

Thank you

Technical Impact

End-Users are unable to login with just username and security code

Workaround

None

Resolution Notes

None

Impact Assessment

End-Users are unable to login with just username and security code

Status

Assignee

Unassigned

Reporter

Beejal Nagar

Reference

None

Service Desk Reference

OBSD-10698

ASPSP

Query Type

None

TPP Impact

Medium

TPP

OB Environment

None

Business Impact Severity

Level 2

Share

Yes