[OBIE-826] HSBC Business banking unable to connect - JIRA

HSBC Business banking unable to connect

Description

Client has a business account with HSBCnet - login URL to their online bank account:
https://www1.secure.hsbcnet.com.

On attempting to connect to HSBC Business via open banking authentication fails with the message:

Information entered does not match records.

Technical Impact

Some users unable to connect to HSBCnet

Workaround

None

Resolution Notes

None

Impact Assessment

Client is unable to progress further with testing with our solution and their progress is blocked.

Status

Assignee

Unassigned

Reporter

Beejal Nagar

Reference

None

Service Desk Reference

OBSD-10844

ASPSP

Query Type

None

TPP Impact

Medium

TPP

OB Environment

None

Business Impact Severity

Level 1

Share

Yes