Barclays - Dual Signatory Accounts barred from using Open Banking?

Description

We received a query today from a Barclays customer who has a dual signatory mandate with Barclays, requiring both partners to execute payments. She has spoken to telephone banking who have informed her that she will not be able to use Open Banking services with this account arrangement. I am a little skeptical about this as dual signatory mandates usually pertain to payment execution and all we're doing here is requesting AIS access?

Can someone from Barclays please confirm that dual signatory mandates are not able to use Open Banking services?

Thanks
Glenn

Technical Impact

None

Workaround

None

Resolution Notes

None

Impact Assessment

None

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-10803

ASPSP

Query Type

Read/Write

TPP Impact

High

TPP

OB Environment

Production

Business Impact Severity

None

Share

Yes
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