Duplicate payment submission for a single payment approval [HSBC]

Description

I have sent this exact text to Openbankingsupport@hsbc.com

Dear Sir/Madam

I am looking for assitance into an issue we discovered on our production platform when interacting with HSBC.
A PSU apporved the payment once and we can see in the receiving account received the money twice.

From our logs we can see a single payment submission can you please assist.

The attached screen shots show the payer and payee accounts.
BYRNE KM sent the money.

The follow are the details of the payment.

payment initiation 04-MAR-19 17:32:22.297000000
payment submission 04-MAR-19 17:34:36.000000000

submission id: a125d4c8-9d6d-478e-91d7-710c28b8f209
ASPSP_ACCESS_TOKEN a7cac7b7-dcde-4997-9c97-709279c769ad
REFRESH TOKEN c1751ee3-e789-40f2-b63a-0cb0bf67e539
AUTH JWT STATE 08d59d58-0690-4230-959d-4dd17dae6fe0
AUTH JWT NONCE d4b9a3e0-94a4-4fcd-a9d3-94d73d8ad9b3

Initiation

1 2019-03-04 17:32:22,388 INFO [c.s.a.s.AuditTrailLog4JRepository] (http-/0.0.0.0:8080-1) [] AUDIT TRAIL: {"requestUri":"POST:/tpp/payment-requests","requestId":null,"httpSessionId":null,"phase":null,"action":"REQUEST_RESPONSE","apiKey":null,"conversationToken":null,"comment":"Detailed information on http servlet request/response","creditor":null,"content":[{"requestProcessingTime":644,"httpServletRequest":{"uri":"POST:https://private.api.hsbc.com/open-banking/v1.1/payments","headers":{"Authorization":"****************","x-fapi-interaction-id":"64078c1a-fb5b-44d5-b5f6-8da8aa5fc77b","Accept":"application/json;charset=utf-8","x-fapi-financial-id":"00158000016i44JAAQ","User-Agent":"Java-SDK","x-idempotency-key":"4a733f5f-9c0f-4371-a82c-f3cb82867613","Content-Length":"350","Content-Type":"application/json;charset=utf-8"},"body":"{\"Data\":{\"Initiation\":{\"InstructionIdentification\":\"21551720741730937858\",\"EndToEndIdentification\":\"de46d45273ce4a60a4fb5b884de6ddd\",\"InstructedAmount\":{\"Amount\":\"00.01\",\"Currency\":\"GBP\"},\"CreditorAccount\":{\"SchemeName\":\"SortCodeAccountNumber\",\"Identification\":\"60837120570913\",\"Name\":\"MENS FASHION HOUSE BH\"}}},\"Risk\":{\"PaymentContextCode\":\"Other\"}}"},"httpServletResponse":{"headers":{"X-Cache":"Miss from cloudfront","x-amz-apigw-id":"WBwd6Ev7DoEFt0w=","Server":"nginx","X-Content-Type-Options":"nosniff","Connection":"keep-alive","X-Amzn-Trace-Id":"Root=1-5c7d6125-c335d1c046cb3400338c6a80;Sampled=1","Date":"Mon, 04 Mar 2019 17:32:22 GMT","Via":"1.1 e94657966f2ca8a2534bba7007b4382d.cloudfront.net (CloudFront)","X-Frame-Options":"SAMEORIGIN","Strict-Transport-Security":"max-age=31536000; includeSubDomains","x-fapi-interaction-id":"64078c1a-fb5b-44d5-b5f6-8da8aa5fc77b","x-amzn-RequestId":"77970d09-3ea3-11e9-b5ae-dfdd41ffe67b","X-Amz-Cf-Id":"IYQvQLzKes2unwuNnNMIff6OEOJWtkesr-efOrHoPdy-Sq1-b0dWAg==","X-XSS-Protection":"1; mode=block","Content-Length":"580","Content-Type":"application/json;charset=utf-8"},"body":"{\"Data\":{\"Initiation\":{\"InstructionIdentification\":\"21551720741730937858\",\"EndToEndIdentification\":\"de46d45273ce4a60a4fb5b884de6ddd\",\"InstructedAmount\":{\"Amount\":\"00.01\",\"Currency\":\"GBP\"},\"CreditorAccount\":{\"SchemeName\":\"SortCodeAccountNumber\",\"Identification\":\"60837120570913\",\"Name\":\"MENS FASHION HOUSE BH\"}},\"PaymentId\":\"3cff837a-d550-478c-8a2b-feb396b9136e\",\"Status\":\"AcceptedTechnicalValidation\",\"CreationDateTime\":\"2019-03-04T17:32:22.297Z\"},\"Risk\":{\"PaymentContextCode\":\"Other\"},\"Meta\":{},\"Links\":{\"Self\":\"/open-banking/v1.1/payments/3cff837a-d550-478c-8a2b-feb396b9136e\"}}","httpStatusCode":201}}]}

Oauth Callback and code to token

1 2019-03-04 17:34:26,129 INFO [c.s.a.s.AuditTrailLog4JRepository] (http-/0.0.0.0:8080-4) [] AUDIT TRAIL: {"requestUri":"GET:/tpp/payment-requests/oauthanchorsafe#code=67178c15-113e-487e-8d9e-b67ac4b32464&state=08d59d58-0690-4230-959d-4dd17dae6fe0&id_token=eyJraWQiOiJTSS1sM2huRWFGMmRFMnN1cjlnZE9SNjRGWlEiLCJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.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.uKEByjYAHUuQriQVGnyEdhNrkY_njnaFPzPfum5uFaZv6Rw0dO_nDH9MC1_Q5Ddskcov6V-_RG6Ii-c5zCCob6qziHgLwpQ1AwBMoroq-jHrsqy1stwVeCk4CIJJC3ULeuMcD79NDChrABZ-27JGDw3kA9MhLiVx_h1KEx2RO0cz1TmAm82ymzstmOKCIwHHrJ-6aN22ZJsq2Tx9bSKAC3kh0QJxbxgeVTQCt7zUrcIlY5QX_TNZO3FkpILfamVApn1oLvtnsKFjJw2ssJxMcW7z4TnwEc-7sdG4nTdeFiOPe0pHNjRnW71k69Mjuou4HzFrlCJaZ8rnL5fwv3wMLg","requestId":null,"httpSessionId":null,"phase":null,"action":"REQUEST_RESPONSE","apiKey":null,"conversationToken":null,"comment":"Detailed information on http servlet request/response","creditor":null,"content":[{"requestProcessingTime":698,"httpServletRequest":{"uri":"POST:https://private.api.hsbc.com/open-banking/v1.1/token","headers":{"Authorization":"****************","Accept":"application/json","Content-Length":"193","Content-Type":"application/x-www-form-urlencoded"},"body":"skipped ..."},"httpServletResponse":{"headers":{"X-Cache":"Miss from cloudfront","x-amz-apigw-id":"WBwxQFO2DoEFhWg=","Server":"nginx","X-Content-Type-Options":"nosniff","Connection":"keep-alive","X-Amzn-Trace-Id":"Root=1-5c7d61a1-f40ddcfcf292c3fcf9b2b930;Sampled=1","Date":"Mon, 04 Mar 2019 17:34:26 GMT","Via":"1.1 a56ecf4f3b8e2efdf3bcb269a19f1754.cloudfront.net (CloudFront)","X-Frame-Options":"SAMEORIGIN","Strict-Transport-Security":"max-age=31536000; includeSubDomains","x-amzn-RequestId":"c15c3eb7-3ea3-11e9-8a0b-a9c64533f21a","X-Amz-Cf-Id":"lGBpfFjAH0e8ph-1I3oaPH5y8uMahFDp5Hsi5JeAKtgS5EwAy_3IMQ==","X-XSS-Protection":"1; mode=block","Content-Length":"1186","Content-Type":"application/json"},"body":"{\"access_token\":\"a7cac7b7-dcde-4997-9c97-709279c769ad\",\"refresh_token\":\"c1751ee3-e789-40f2-b63a-0cb0bf67e539\",\"scope\":\"payments\",\"id_token\":\"eyJraWQiOiJTSS1sM2huRWFGMmRFMnN1cjlnZE9SNjRGWlEiLCJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.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.IOCKxljUtu7eqH91t1eY4Y_fJGb44zvM0UqicNX62nVL9Q07Bz_U2eW0b6TCDXxuluU5t9FPC_HTN3ekhxNMaT2oKSh8vwmf0aXzJsOpFdPhKxGA8KnAzv1BrVYO5AtSPELbKHqGZs4yypfgHdwEC4tVhdOsxYgOzffAyaJDtolKm7eLjZoe8JALqDGQZ1g0VCL5y5yRfSgBKO1Ye3umAbI5nBm8TZrDR83MTAX6f9bDNvw4-QhEQ_kHwh080VKg3Hw1Y6FeO2xttIFSwh-5lAnVIBAo0AjxF9Rufk69wSBoFggD_jSc3iYPaNQOZO46RcsrvqXL7Z4Hd_bJwVf8CQ\",\"token_type\":\"Bearer\",\"expires_in\":3599}","httpStatusCode":200}}]}

Submission

1 2019-03-04 17:34:37,504 INFO [c.s.a.s.AuditTrailLog4JRepository] (http-/0.0.0.0:8080-4) [] AUDIT TRAIL: {"requestUri":"GET:/tpp/payment-requests/oauthanchorsafecode=67178c15-113e-487e-8d9e-b67ac4b32464&state=08d59d58-0690-4230-959d-4dd17dae6fe0&id_token=eyJraWQiOiJTSS1sM2huRWFGMmRFMnN1cjlnZE9SNjRGWlEiLCJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.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.uKEByjYAHUuQriQVGnyEdhNrkY_njnaFPzPfum5uFaZv6Rw0dO_nDH9MC1_Q5Ddskcov6V-_RG6Ii-c5zCCob6qziHgLwpQ1AwBMoroq-jHrsqy1stwVeCk4CIJJC3ULeuMcD79NDChrABZ-27JGDw3kA9MhLiVx_h1KEx2RO0cz1TmAm82ymzstmOKCIwHHrJ-6aN22ZJsq2Tx9bSKAC3kh0QJxbxgeVTQCt7zUrcIlY5QX_TNZO3FkpILfamVApn1oLvtnsKFjJw2ssJxMcW7z4TnwEc-7sdG4nTdeFiOPe0pHNjRnW71k69Mjuou4HzFrlCJaZ8rnL5fwv3wMLg","requestId":null,"httpSessionId":null,"phase":null,"action":"REQUEST_RESPONSE","apiKey":null,"conversationToken":null,"comment":"Detailed information on http servlet request/response","creditor":null,"content":[{"requestProcessingTime":3172,"httpServletRequest":{"uri":"POST:https://private.api.hsbc.com/open-banking/v1.1/payment-submissions","headers":{"Authorization":"****************","x-fapi-interaction-id":"aaa27e58-4805-43fb-a1ec-9f587f2bc346","Accept":"application/json;charset=utf-8","x-fapi-financial-id":"00158000016i44JAAQ","User-Agent":"Java-SDK","x-idempotency-key":"4a733f5f-9c0f-4371-a82c-f3cb82867613","Content-Length":"401","Content-Type":"application/json;charset=utf-8"},"body":"{\"Data\":{\"PaymentId\":\"3cff837a-d550-478c-8a2b-feb396b9136e\",\"Initiation\":{\"InstructionIdentification\":\"21551720741730937858\",\"EndToEndIdentification\":\"de46d45273ce4a60a4fb5b884de6ddd\",\"InstructedAmount\":{\"Amount\":\"00.01\",\"Currency\":\"GBP\"},\"CreditorAccount\":{\"SchemeName\":\"SortCodeAccountNumber\",\"Identification\":\"60837120570913\",\"Name\":\"MENS FASHION HOUSE BH\"}}},\"Risk\":{\"PaymentContextCode\":\"Other\"}}"},"httpServletResponse":{"headers":{"X-Cache":"Miss from cloudfront","x-amz-apigw-id":"WBwyoEZ9DoEFr2g=","Server":"nginx","X-Content-Type-Options":"nosniff","Connection":"keep-alive","X-Amzn-Trace-Id":"Root=1-5c7d61aa-3a61851a670dfe230add4bff;Sampled=1","Date":"Mon, 04 Mar 2019 17:34:37 GMT","Via":"1.1 fa10396562abc19622b43de13b5b5281.cloudfront.net (CloudFront)","X-Frame-Options":"SAMEORIGIN","Strict-Transport-Security":"max-age=31536000; includeSubDomains","x-fapi-interaction-id":"aaa27e58-4805-43fb-a1ec-9f587f2bc346","x-amzn-RequestId":"c69f4a1c-3ea3-11e9-9471-2fbd09b60248","X-Amz-Cf-Id":"K9qxqZf03YqUZcL88HC_zLnYeDn9odieYoUTUnFMKJ4Xc0LMNBvltw==","X-XSS-Protection":"1; mode=block","Content-Length":"322","Location":"/open-banking/v1.1/payment-submissions/a125d4c8-9d6d-478e-91d7-710c28b8f209","Content-Type":"application/json;charset=utf-8"},"body":"{\"Data\":{\"PaymentSubmissionId\":\"a125d4c8-9d6d-478e-91d7-710c28b8f209\",\"PaymentId\":\"3cff837a-d550-478c-8a2b-feb396b9136e\",\"CreationDateTime\":\"2019-03-04T17:34:36Z\",\"Status\":\"AcceptedSettlementCompleted\"},\"Meta\":{\"TotalPages\":1},\"Links\":{\"Self\":\"/open-banking/v1.1/payment-submissions/a125d4c8-9d6d-478e-91d7-710c28b8f209\"}}","httpStatusCode":201}}]}

Can you please advise.

Kind Regards
Paul

Technical Impact

None

Workaround

None

Resolution Notes

None

Impact Assessment

None

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-7209

ASPSP

Query Type

None

TPP Impact

Medium

TPP

OB Environment

Production

Business Impact Severity

None

Share

Yes
Configure