Barclays - Online Banking - Styling issues with "small" browser windows

Description

Barclays - Online Banking - Styling issues with "small" browser windows

Following deployment of the "Barclays enhanced OB journeys", the user experience is impacted as the "new" journey does not scale to smaller browser windows.

For example, when the browser window is 600 pixels wide by 640 pixels high, the "Card number" textfields are misaligned, see the attached image.
However, if the window is 1 pixel thinner (i.e. 599 pixels wide), the "Card number" textfields are moved under the label and are now aligned. The media rule for this should be applied for windows that are a "bit" wider than 599 pixels, e.g. 650 pixels wide.

After the user has logged in, the "Sharing your data" screen does not scale at all for smaller browser windows, and the user is forced to scroll horizontally to press the "Continue" button after selecting their accounts.

Impact

Medium. The aforementioned issues can cause PSUs to not feel comfortable to use Open Banking powered services as the user experience does not feel easy and streamlined.

Remediation

  • Update the media rule that re-aligns the "Card number" textfields to apply when the browser window is 650 pixels or less.

  • Scale the post log-in screen down to fit well for smaller browser windows.

Technical Impact

None

Workaround

None

Resolution Notes

None

Impact Assessment

None

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-6463

ASPSP

Query Type

None

TPP Impact

Medium

OB Environment

Production

Business Impact Severity

None

Share

Yes
Configure