(Barclays)Consent authorization flash message unhelpful.

Description

Consent authorization flash message unhelpful.

Once a PSU has authorized and consented to the account request they are presented with the following "flash" message:

(see mobile and web images)

The phrase "please go back to our webpage, where you started" does not in our opinion sufficiently clarify the expected behaviour of PSUs following successful authorization. We suspect that many PSUs would be confused by this language.

Impact

In isolation we do not feel this is a particular blocker, however this adds to customer confusion during the authorization step and in aggregate with other issues that have been identified, testing suggests that consumer drop-off is significant.

Technical Impact

None

Workaround

None

Resolution Notes

None

Impact Assessment

None

Status

Assignee

Unassigned

Reporter

Service Desk

Reference

None

Service Desk Reference

OBSD-4579

ASPSP

Query Type

None

TPP Impact

Medium

OB Environment

Production

Business Impact Severity

None

Share

Yes
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