CEG Conformance

The Customer Experience Guidelines form part of the Open Banking Standards.

The Customer Experience Guidelines (and associated Checklist) form part of the Standard, and set out the customer experience required to deliver a successful Open Banking ecosystem, alongside technical, performance, non-functional requirements and dispute resolution practices.

ASPSP

Current CEG Version

Confirmed Conformance with CEG (Yes/No)

ASPSP

Current CEG Version

Confirmed Conformance with CEG (Yes/No)

ABC INTERNATIONAL BANK PLC

 

 

AIB Group (UK) plc

v.3.1.3

 No

Alpha FX

 

 

American Express

 

 

APS Financial Limited (Cashplus)

 

 

Arbuthnot Latham & Co., Limited

 

 

Bank of Ireland (UK) Plc

v.1.3

 No

Barclays Bank UK Plc

v3.1.5

 No

BFC Bank Limited

 

 

Brown Shipley and Co Limited

 

 

C. Hoare & CO.

 

 

Capital One (Europe) PLC

 

 

Cater Allen

v. 3.1.3

 No

Clydesdale Bank Plc

Version 1.3

 

Contis Financial Services

 

 

Coutts and Adam & Co.

 

 

Coventry Building Society

 

 

Creation Financial Services Limited

 

 

Cumberland Building Society

 

 

Cynergy Bank Limited

 

 

First Direct

v3.1.5

 No

Hargreaves Lansdown Saving Limited

 

 

HSBC - Business Banking

v3.1.5

 No

HSBC - Corporate Banking

 

 

HSBC - Kinetic

v3.1.5

 No

HSBC - Private Banking

 

 

HSBC - Retail Banking (Red Brand)

v3.1.5

 No

ICICI Bank UK PLC

 

 

Industrial and Commercial Bank of China Limited London Branch

 

 

Investec Bank PLC

1.2

 

John Lewis Financial Services Limited

 

 

Jordan International Bank

 

 

Lloyds Banking Group PLC

v3.1.5

 No

Madison CF UK Limited (118118)

Version 3.1.2

 

Marks & Spencer Financial Services Plc

v3.1.5

 No

Metro Bank PLC

 

 

Mettle

 

 

Mizuho Bank Ltd

 

 

Monzo Bank Limited

 

 

Nationwide Building Society

v3.1.5

Yes

NewDay

 

 

Northern Bank Limited t/a Danske Bank

v3.1.5

Yes

Project Imagine

1.3.0

 

Royal Bank of Scotland International - Corporate

 

 

Royal Bank of Scotland International - Personal



 

Sainsburys Bank PLC.

 

 

Santander UK PLC

v.3.1.3

 No

SG Kleinwort Hambros Bank Limited

 

 

Starling Bank Limited

 

 

Tesco Personal Finance PLC

1.2

 

The Co-operative

 

 

The Royal Bank of Scotland Plc

v.3.1.3

 No

Tide Platform Ltd

 

 

TransferWise LTD

 

 

Triodos Bank UK Limited

 

 

TSB Bank PLC

2.0

 

Turkish Bank UK

 

 

UBIDAC

 

 

UBS AG

 

 

Union Bank of India (UK) Ltd

 

 

United National Bank Limited

 

 

Unity Trust Bank

 

 

Vanquis Bank

 

 

Virgin Money PLC

Version 1.2

 

Wells Fargo Bank, National Association

 

 

World First UK Ltd

 

 

Yorkshire Building Society

v1.1 Sept 2019